About Our Service
What can I do with the online imaging site?
This innovative new service allows you to organize, share, print, edit, and archive your photos on our Web site. You can create custom albums and invite all your friends and family from anywhere in the world to view them online. You can also order reprints, enlargements, and other exciting photo products, which you can pick up at any one of our 10,000 store locations, or have them mailed to you or anyone else.
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How do I register for this service?
Simply fill out the online registration form and select your customized password, which will give you exclusive access to your private images and albums.
Please note: Once you accept the terms and conditions, you must log on at least once every six months to keep your account active, and we reserve the right to terminate your account if you abuse the program.
If the store uploads images for you from film or from a kiosk and you do not yet have an account, you will have 30 days to accept the terms and conditions in order to keep the images online.
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How much does this service cost and what do I get?
Our service is free. You can upload an unlimited number of photos for editing, sharing, and printing. Your photos will be stored on the site as long as you log on to your account at least once every six months.
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Using Features
How do I share my albums with my family and friends?
To share albums with family and friends, follow these steps:
1. Click on the Share & Organize tab.
2. Press the Share Now button and select which album you want to share.
3. Enter the e-mail addresses of all the people you want to share the photos with by typing them or using the address book. You can also add a personalized message if you wish.
4. When you enter the e-mail addresses, press the Share Album button. The system will then send e-mails inviting those guests to view your photos.
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Some of my pictures appear sideways. Is it possible to flip, edit, or crop?
Yes. To do so, follow these steps:
1. Click on the Share & Organize tab.
2. Press the Organize/Edit button.
3. Select the album that contains the photos you wish to edit.
4. Select the photo(s) you wish to edit by selecting the checkbox under the image.
5. Open the Show Advanced Options link, which allows you to rotate the image left and right, and/or flip the image.
You can also rotate images and perform additional edits such as cropping, red eye reduction, and a variety of other alterations within the editing tools interface. To access the editing tools interface, follow these steps:
1. Click on the thumbnail image of a photo, which will display a larger image (the medium resolution) of that photo.
2. Open the Show Advanced Options link and click Edit Tools.
3. Choose from the variety of editing options, and when you are finished, press Save As. The edited image will be saved in the album as a copy, and the original photo will not be altered. In other words, you now have both the original and edited version of the photo in the album.
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How do I edit my images with the editing tools?
Extensive help on how to crop, adjust brightness, reduce red-eye, and so on can be found by clicking on the Need Help? button on the lower-right side of the editing tools user interface. To access the editing tools interface, see the second set of steps in the previous FAQ.
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Ordering Prints
How do I order prints?
It is very easy and convenient to order prints online. To do so, follow these steps:
1. Select the Order Prints & Enlargements tab.
2. Choose where to find the photos to order. You have three options:
• From your online albums. These instructions use this option.
• From your PC or camera. You will need to transfer your photos to an album.
• From your cell phone. Follow the instructions to upload your photos.
3. Choose the album that holds the photos you wish to order.
4. Select the photos to order prints of by selecting the checkboxes under each image. If your album has multiple pages of images, you can order multiple prints from the same album by navigating to each page and selecting each image to order. Or, to order prints of all the images in an album, select the Select all photos in album checkbox at the top of the page.
5. When you have selected all the images you want prints of, press the Order Prints button at the top of the page.
6. Choose to have your prints shipped to you (or someone else), or picked up at one of our locations, and press Continue.
7. Select the product and quantity of prints for the entire order or for each image. Press Checkout.
8. Continue the checkout procedure as directed.
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I have a credit (dollars off and/or free prints) - how can I use this credit?
After logging on to your account, adding images to your shopping cart, and selecting prints to order, your promotions are displayed as CREDIT or DISCOUNT near the bottom of the shopping cart page, below the subtotal. In other words, the promotions are automatically deducted from your order total and displayed on the shopping cart page.
Please note: Free prints are only valid for 4x6 prints.
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I have a coupon code that was given to me by Finer Photo Inc., how can I use this?
After adding images to your shopping cart and choosing the prints you would like to order, proceed to checkout and the resulting page is where you enter your billing and shipping information. At the bottom of this page is an area where you can enter the coupon code. Enter the code in this box and click Continue. The coupon value will be subtracted from the subtotal and the revised total will appear on the resulting page.
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I have a credit and a coupon code. Can I use both (credit and a coupon) on the same order?
Yes you can. When placing an order, enter the coupon code in the coupon code box. The existing credit is deducted automatically. The shopping cart will then automatically total the remaining balance, if any, from the combination of the credit on your account and the coupon.
Please note: Free prints are only good for 4x6 prints. Also note that if you are combining free prints, dollars off, and a coupon on the same order, the free prints are applied first, the coupon value is applied second (coupons consist of either dollars off or a percentage discount), and the dollars off credit is deducted from the subtotal.
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Learning About Digital Images
What does file size or image resolution mean?
Each digital image has a certain resolution, impacted by the number of pixels (i.e., the number of dots) within that image. More pixels means a higher resolution, which in turn means more detail and clarity on either your computer monitor or on the prints that you order. Also, the higher the resolution of the image uploaded, the larger you will be able to print photographs and retain the desired quality.
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What is the resolution of my images uploaded to the Web?
If you upload your images using Internet Explorer with Windows Vista, XP, or 2000, you have three options for upload speeds, which determine the resolution:
• Fastest - The fastest upload speed. Image is not uploaded at full resolution, but resolution is sufficient for an excellent 4x6” print.
• Fast - The second fastest upload speed. Image is not uploaded at full resolution, but resolution is sufficient for an excellent 8x10” print (or smaller).
• Regular - The slowest upload speed, but photos upload at their original (full) resolution.
If you upload your images using another browser (other than Internet Explorer), your images are uploaded at their full resolution.
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What size pictures can I get from my digital files?
After you select the photos you want to order, you will have the opportunity to choose the print sizes. We automatically compare the resolution of your images to the recommended resolutions for each print size.
You will see an OK to Print column next to each print size. If you see Yes in that column, then the photo is of sufficient quality for that print size. If you see No, we do not recommend that you choose that print size.
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How many images can I store?
You can upload an unlimited amount of images for editing, printing, and sharing. The images in your account are saved as long as you log on to your account at least once every six months.
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Managing Your Account
Is it possible to change my personal account information, such as my password?
Yes. To change your password, simply click on My Account on any page, and choose Update Your On-Line Account. From there you will be able to edit your password and all of your other personal information, including your address, phone number, and e-mail address.
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